What is your refund policy?

Small Group/Non-Private Event Refund Policy:
We always want you to have the best experience possible. If you are not satisfied with your scavenger hunt after it has been completed, will will work to make it right! We do not provide refunds for weather or other instances where you are not able to do the scavenger hunt because our tickets are valid for up to two years when you purchase through our website. You can also use your ticket in any of our cities! Season passes and multi-day passes cannot be refunded after the first scavenger hunt. We are not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control.For large group events, please see your invoice.

Summary:

We offer a flexible refund policy for Scavenger Hunts.

Buy Tickets And Gifts

Yes No

Thanks!

Thanks for your feedback. We'll work to improve this question. If you need more help please Contact Us. We're happy to help you!

Popular Questions

Is the pricing per person or per smartphone? When does my ticket expire? How long is it good for? Are tickets and gift cards locations specific? Can I split and combine tickets or gift cards? How do I add more people to an already purchased group? What is your refund policy? What do roles do? How are different role sets different? What is the objective of the hunt? How long does the hunt take? What role will each player in our team have? Can I do a scavenger hunt solo? Will my scavenger hunt be outside? What are the hours? Are you open on holidays? What type of phone can I use? See All Questions

How Do I Give Scavenger Hunts as Gifts?

Purchase any package, and receive a digital gift card after purchase. You can choose from six different beautifully designed printable or emailable gift cards to suit any occasion. Print it or share it instantly with your lucky recipient. With tickets valid for two years and redeemable in any of our 600+ locations, it’s the ultimate gift for every occasion. Buy Now

Why It's The Perfect Gift

Looking for a gift that goes beyond the ordinary? A Let's Roam scavenger hunt is more than just an experience—it's an adventure filled with laughter, connection, and unforgettable memories. Perfect for families, friends, couples, and colleagues, it's a unique way to explore new places or rediscover familiar ones. Plus, with tickets valid for two years and adventures available in over 600 locations, it's flexible enough for any schedule. Give the gift of excitement, curiosity, and fun! Buy a Gift

How Do Tickets Work?

Your tickets are your passport exploration. Use them in any of our 600+ locations worldwide, from the bustling streets of New York to the enchanting alleys of Europe. No need to pick a city now—plan your adventure when the time is right. Tickets can be redeemed within the next two years. Plus, tickets can be split or combined to fit your group size. Adventure is calling!

How Can I Redeem Tickets and Start My Hunt?

Starting your hunt is a breeze! Download the Let's Roam Scavenger Hunt App on your smartphone. On your adventure day, open the app, enter your ticket code, and select your city. Rally your team, and you're ready to roam!

Where Can I Do a Scavenger Hunt?

The answer? Everywhere! With 600+ locations to choose from, the world is your playground. Whether you're exploring your own backyard or trekking across the globe, your next adventure is just a tap away—from Australian beaches to Europe's hidden gems.

When Can I Do the Hunt?

Anytime from 7 am to 11 pm, seven days a week! No reservations needed for groups under 20. Early riser or night owl, your hunt awaits. Pro tip: daylight makes clues easier to spot, but the fun doesn't fade when the sun sets.

What Are Interactive Roles?

Every group member gets a unique, interactive role—talk about next-level fun! From quirky photo challenges to exciting activities, these roles make your hunt personal and unforgettable. Perfect for families, friends, and even office outings—everyone joins in the excitement!

Do I Need to Download the App?

Absolutely! The Let's Roam Scavenger Hunt App is your ultimate adventure companion. Packed with challenges, interactive roles, and everything you need to make your hunt extraordinary. It's like having a tour guide, game master, and memory maker right in your pocket!

Are Scavenger Hunts Kid-Friendly?

You bet they are! Designed for adventurers of all ages, kids over six will especially enjoy the interactive roles and fun challenges. It's a perfect way for families to connect, learn, and laugh while exploring together!